Return & Cancellation Policy

At AGY International, we are committed to delivering high-quality electrical and infrastructure products that meet stringent standards of performance and reliability. Due to the technical and specialized nature of our products, we maintain a strict return and cancellation policy to ensure product integrity and operational efficiency.

Returns Policy 

Electrical components and related products are sensitive in nature and require careful handling and installation. Therefore, we do not accept returns once the product has been delivered and accepted by the customer. Returns will only be considered in cases where the product is proven to be defective, damaged during transit, or does not meet the agreed specifications.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To initiate a return request under such circumstances, customers must notify us within a specified period from the date of delivery (preferably within 24–48 hours) along with valid proof, such as photographs or videos of the defect or damage. Upon verification and approval by our quality team, we will take appropriate action, which may include replacement or resolution as deemed suitable.

Shipping Policy

At AGY International, we are committed to ensuring timely and efficient delivery of all orders. Our shipping timelines are clearly defined to provide transparency and better planning for our customers.

Order Processing Time:

• In-stock items are processed and dispatched within 24–48 hours from the time of order confirmation.
• Custom-made, non-standard, or made-to-order products require a lead time of approximately 7 working days (1 week), depending on the nature and specifications of the order.

Delivery Timeline:
Delivery time may vary based on the location, order size, and logistics conditions. Once the order is dispatched, customers will be informed with relevant shipping details.

Important Note:
While we strive to adhere to the mentioned timelines, unforeseen circumstances such as transportation delays or external factors may occasionally impact delivery schedules.

At AGY International, we ensure timely and efficient delivery of all orders with clear processing timelines. In-stock items are dispatched within 24–48 hours of order confirmation, while custom-made or non-standard products require a lead time of approximately 7 working days (one week). Delivery timelines may vary depending on location, order size, and logistics conditions, and shipment details are shared once the order is dispatched. For non-urgent, heavy, or bulk orders within Delhi NCR, customers also have the option to arrange self-transport (pickup) from our facility for better convenience and cost efficiency. While we strive to meet all committed timelines, deliveries may occasionally be affected by unforeseen circumstances beyond our control

Need help?

Contact us at {Sahajianuj@gmail.com} for questions related to refunds and returns.